Operational monitoring for field service businesses
Your shop is leaking revenue.
FixOps shows you exactly where.
A customer calls with one problem — and somewhere between the booking, the dispatch, and the truck, it becomes another. Wrong tech, missing context, a second trip, a job that never closes. Those handoff gaps cost field service shops an estimated 15–30% of revenue.* FixOps watches every job end to end and shows you exactly where it slips.
No software to install. No credit card. You keep the report no matter what.
The handoff gap
Most shops don't lose deals to competitors. They lose them to ops that aren't tight enough.
The biggest one isn't on any report — it's the job that quietly changes shape every time it passes from one person to the next. Here's where the revenue goes:
The job that gets garbled between people
The customer describes one problem. The booking captures another. Dispatch sends the wrong tech. The tech arrives without the parts or the context to finish — so you roll a second truck. Every handoff drops a little information, and the customer feels it before you do. This is the leak no answering service or scheduling app can see, because it happens after the phone is answered.
Missed and voicemail calls
Every unanswered call is a job somebody else won — and roughly 85% of callers who hit voicemail never call back. Most shops don't even know the volume they're losing.
Quotes that go silent
No follow-up cadence, no close. The customer wanted to buy — you just didn't ask again.
Reviews you earned but never asked for
The next customer searches Google before they call. Every missing review is a warm lead going cold.
38%
of homeowner complaints are about communication and scheduling — nearly double the 21% about price. The gap usually isn't your pricing. It's the handoffs. FIELDBOSS 2025 survey, 1,000 U.S. homeowners.
If you knew exactly which of these was hurting most — and the dollar size of it — you could fix it next week.
The platform
FixOps watches your operations so you don't have to.
FixOps continuously monitors the signals that matter — calls, scheduling, follow-ups, reviews — and surfaces the patterns you can't see in the daily chaos.
It's not a dashboard you check. It's a system that tells you when something is wrong, what it's costing you, and what to do about it.
See it for yourself
Start with a free 14-day audit.
Not sure where your gaps are? We'll run FixOps on your actual operation for 14 days and hand you a full diagnosis — no commitment, no software to install.
Written diagnosis
3 to 7 specific issues documented with evidence — screenshots, call samples, a real job traced end to end.
Dollar impact, ranked
Estimated revenue recovery per issue, ranked easiest-to-fix first. So you know where to start.
2-week action plan
Who does what, by when, what tool if any, what changes in your day. Instructions, not theory.
See a sample report before you commit
A representative 14-day shadow audit for a plumbing company, modeled on the patterns and benchmarks we see across field-service operations — $18,400 in preventable revenue, ranked by what's easiest to fix first. Yours will look like this, with your own numbers.
Download the sample report (PDF)The audit shows you what FixOps sees. The software keeps watching — so nothing slips back.
The process
14 days, about 30 minutes of your time.
15-minute intake call
Tell us about your shop, your service area, your busiest week. We sign a mutual NDA.
We shadow your ops for 14 days
We plug into your CRM, calendar, and call recordings (read-only) and trace real jobs end to end — the call, the booking, the dispatch, the follow-up, the review.
You get the report
Written diagnosis, dollar impact, action plan. Keep it. Use it. Walk away. No strings.
Built for operators
Owner-operated service businesses.
Why is the audit free?
We're building FixOps by running these audits. Every one sharpens the software's detection and earns us a case study (anonymized unless you say otherwise).
You get a real diagnosis — the kind that would cost $5–15K from a consultant — at zero cost. If you want FixOps to keep monitoring after the audit, we can talk about that separately. If not, the report is yours.
Common questions
What does the audit actually cost?
Nothing. No credit card. No upsell pressure. We sign a mutual NDA and you walk away with the report whether you ever talk to us again or not.
What access do you need from us?
To run the audit properly we need read-only access to a few things: your CRM or job management system, your calendar or dispatch board, and call recordings from the audit period. We walk you through the setup on the intake call — it typically takes 5–10 minutes. We sign a mutual NDA before you share anything, access is strictly read-only, and we revoke it the day the audit ends.
How much of my time does it take?
About 30 minutes total across the 14 days: one 15-minute intake call, one 15-minute readout call, plus a few emails.
What happens after the audit?
You have a written plan. You can implement it yourself, hand it to your ops manager, or keep FixOps running to monitor continuously and catch issues as they emerge. Your call.
What types of businesses does FixOps work with?
Owner-operated field service businesses: HVAC, plumbing, electrical, roofing, garage doors, auto repair, and property management. If your revenue depends on inbound calls, quotes, dispatch, and follow-up, FixOps can audit it.
How much revenue do contractors lose to missed calls?
Missed and unreturned calls are one of the biggest single leaks — at the average shop 25–27% of inbound calls go unanswered, and about 85% of those callers never call back. But the costlier pattern is usually what happens to the calls you do answer: in a representative plumbing audit, 31 handoff failures — a request mis-booked, the wrong tech sent, a quote left hanging — add up to about $18,400 in preventable revenue over 14 days. Across the operations we audit, recoverable revenue typically lands in the 15–30% range.
Is FixOps an answering service, AI receptionist, or voice agent?
No. Those answer your phone. FixOps watches what happens to a job after the call is answered — how it moves from booking to dispatch to the tech to follow-up — and finds where it falls apart. Plenty of the revenue we recover leaks on calls that were answered just fine: the request got mis-booked, the wrong tech was sent, the truck showed up without the context to finish, or the quote never got chased. A voice agent can't see any of that. FixOps can.
How is FixOps different from field service software like ServiceTitan or Jobber?
Field service management platforms run your operation — scheduling, dispatch, invoicing. FixOps watches your operation (including the software you already use) and tells you where revenue is leaking. It's a monitoring and audit layer, not a replacement for your CRM or dispatch software.
Do I need to install any software?
No. The audit runs on read-only access to systems you already have — your CRM or job management tool, your calendar or dispatch board, and call recordings. Nothing to install, no change to how your team works.
What if I already have a CRM?
Good — FixOps reads from it. We plug into your existing CRM, calendar, and call recordings rather than replacing them, then trace real jobs end to end to find where things fall through.
Start your free audit
We'll follow up within 24 hours to book your intake call.